ORDERS
Schmeler.store standard shipping is $6.99 for all orders.
1. Make sure the email address you use is correct.
2. Check your junk/spam folder and delete this contact from the folder.
3. Contact [email protected] for further assistance regarding your order number and order date.
Delivery address cannot be modified once an order is placed, Please contact [email protected]. Customers must contact the shipping company directly to modify the shipping address.
Unfortunately, once an order has been placed, we are unable to make any changes to the order.
SHIPPING
Estimated delivery time is 7 – 15 business days (may take longer depending on destination)
If your order is lost in transit or delivered to the wrong address, please email our customer service department [email protected] and we will assist you as soon as possible.
1. It takes some time to update information, packages have to go through strict cleaning and quality control procedures before shipping, leading to shipping delays.
2. Sometimes the shipping company may not provide package information in time.
If your package does not arrive on time, please email [email protected] and we will respond within 12 hours.
RETURN & REFUND
Shipping costs to return the package will be paid by you.
Refund period is within 30 days from the date of receipt of the customer’s returned goods. If you haven’t received a refund, check your bank account and contact your credit card company.